A story about two ZIP codes
I came to Nebraska in 2001. I’d been writing databases for aerospace companies — the kind of work where a decimal in the wrong place matters. Nobody here knew that.
First day at a new job in a downtown building, someone looked at me and said:
I didn’t argue with him. I built a log instead — every work order, every tenant complaint, every repair, dated and tracked. Months later a tenant reported a knocking radiator that the paperwork swore had been fixed. The log said otherwise. The log was right.
I lasted longer than he said I would.
That’s the whole idea behind this site, twenty-five years later. You don’t win an argument about whether someone is doing their job. You keep a record, you make it public, and you let people check it themselves. That’s what a help desk is. Somebody comes in with a question, and instead of an opinion, they get the file.
Read more: that downtown building was the Rorick, and it’s back in the news →